Defective Products

At Reatic Enterprises, we strive to deliver high-quality products to our customers. However, if you receive a defective item, we apologize for any inconvenience caused and are committed to resolving the issue promptly.

Identifying Defective Products:

If you believe you have received a defective product, please follow these steps to assist us in addressing the issue:

Contact Us: Reach out to our customer support team within 3 days of receiving your order.

Provide Details: Describe the defect and provide your order number for reference.

Include Photos: If possible, include clear photos of the defect to help us assess the issue.

Our Resolution Process:

Upon receiving your report of a defective product, our team will review the information and take the necessary steps to resolve the issue. Our resolution options may include:

Replacement: We will send you a new product to replace the defective item at no additional cost.

Free Product: In some cases, we may offer you a free product as compensation for the defect.

Contact Us:

For assistance with defective products or any questions about our policies, please contact our customer support team. We’re here to ensure your satisfaction with every purchase.